Returns & Exchanges
At Nepal Denims, we want you to be genuinely satisfied with your purchase. If something's damaged, incorrect, or unsuitable, you can request a return or exchange under the conditions below.
The 7-day window
Returns and exchanges must be requested within 7 days of delivery. We recommend reaching out as soon as you notice an issue — requests made after the 7-day window may not be accepted.
What qualifies
To be eligible, a product must be:
- Unused, unworn, and unwashed
- Clean and free of stains, dirt, odor, or customer-caused damage
- In its original condition, with tags and original packaging intact
- Not altered, modified, or damaged after delivery
Not eligible for return or exchange
- Personalized or customized products
- Innerwear or underwear, and accessories
- Anything worn, washed, or altered
- Products damaged or soiled by the customer, or missing original tags
- Sale/promotional items where the specific promotion states returns aren't accepted
This doesn't affect your rights where a product arrives damaged, defective, or materially different from what you ordered — that's always covered.
Sale & discounted items
| Situation | What applies |
|---|---|
| Bought during a promotional campaign | Not eligible for return, unless damaged, defective, or incorrect |
| Discounted item | Eligible for exchange under standard conditions |
| Replacement costs more | You pay the difference |
| Replacement costs less | We apply the difference toward your exchange |
A previous discount doesn't automatically carry over to the replacement item.
Damaged, wrong item, or wrong size
Contact us as soon as possible — photos or videos help us verify the issue quickly. After verification, we'll offer a replacement, an exchange, or another appropriate resolution. If we sent the wrong product or size, we cover it under our standard process within the 7-day window.
Size & product exchanges
You can request a size or product exchange within the 7-day window, subject to stock availability. If your requested size/product is unavailable, we'll offer the closest suitable alternative.
Return shipping
| Reason for return | Who covers shipping |
|---|---|
| We sent the wrong product or size | Nepal Denims |
| Item arrived damaged or defective | Nepal Denims |
| Error was on our side | Nepal Denims |
| Customer-requested exchange (change of mind, etc.) | Depends on location/circumstances — we'll confirm with you |
In-store & international exchanges
Customers near our Kathmandu outlets (Nayabazar or Boudha) may be able to exchange in person — contact us first to confirm availability. International returns need extra coordination for shipping and customs; please reach out before sending anything back so we can confirm the process.
Refunds
We don't currently offer standard cash refunds for ordinary returns — the usual resolution is an exchange or another agreed solution. Where a refund is legally required in a particular situation, it's handled per applicable law.
How to request a return or exchange
If you have an account, open your order history and request the return from the delivered order. Guest customers can use the contact path below.
Contact us within 7 days of delivery with:
- Your name, order number, and phone number
- The product name and reason for return/exchange
- Requested replacement size/product, if applicable
- Photos or videos, where relevant
Returned items may be inspected before an exchange is approved.
Questions?
If you're unsure whether your order qualifies, contact us before sending anything back.